Allocation FAQs

7 min read

How can I allocate funds to an Affiliate/ Agent/ Supplier/ Channel? 

HOW TO MANUALLY ALLOCATE FUNDS BETWEEN CHANNELS 

Step 1 

Select the transaction that you wish to allocate funds from.   

Step 2 

Scroll down to the ‘Allocations’ section at the bottom of the screen and click on the ‘+’ to expand the section and reveal the ‘Create Allocation’ button.  

Step 3 

Click ‘Create Allocation’ – A pop-up box will appear 

Step 4 

Select the Channel that you wish to move funds to.    

You cannot do allocations on Protection Only channels.    

You can only allocate between Channels that are assigned to you in your user settings.    

Allocation type can be changed from Flat to percent by changing the Type field.  

The total is in the currency of the channel that the funds are being allocated (credited) to.  

Step 5 

When you enter the amount to allocate (credit) to another Channel, another field will appear below showing the value to be allocated (debited) from this Channel/Transaction. This amount will be in the currency of the Channel being allocated (debited) from.  

Statement date defaults to today’s date but you can change it to a future date. If you are on a Trust contract the date will default to the end date of the booking.     

Step 6 

Press ‘Add’ and the pop up will close and the allocation will appear in the Credits and Debits section.  

There is a ‘Reverse’ button in case of errors. Allocations are reversed at the same rate as the original transaction if the funds were being allocated to a channel in a different currency from the original channel. You would need to click on the ‘Allocation Debit.’ A pop up would appear with a Reverse button.   

Please Note:  

If a transaction shows as Failed, Refund or Authorise you cannot allocate funds.    

If a transaction has already been paid (i.e., is showing in a statement) you cannot allocate funds.    

If a transaction has been refunded, you cannot do a negative allocation.   

HOW TO AUTOMATICALLY ALLOCATE FUNDS BETWEEN CHANNELS 

For information on allocations via integration please check out: https://api.trustmytravel.com/    

How do I set up ONE new an Affiliate/ Agent/ Supplier/ Channel? 

Option 1 – Complete this form Add a new supplier and select the option “Provide Supplier Details for the first time” 

Option 2 – Contact the Commercial Team by emailing  sales@trustmy.group   

How do I set up MULTIPLE new an Affiliate/ Agent/ Supplier/ Channels? 

Option 1 – Complete the below spreadsheet and email it to sales@trustmy.group  

Supplier Management (TMU) – Travel Provider CSV template – Copy.xlsx

If you experience any problems, please feel free to email sales@trustmy.group

Help to complete the Multiple Supplier Template 

Fields in Red are mandatory 

Fields in Green are optional 

Fields in Black will be completed by Trust My Group

Column Type of Information Help to complete this column Mandatory 
A  Beneficiary ID  Please leave this blank.  NO – Will be completed by Trust My Group  
B   Beneficiary name   The name on the supplier’s bank account where they wish to receive funds  YES  
C   Beneficiary Bank account number  The number of the bank account where the supplier wishes to receive funds. Please ensure there are no spaces or dashes. This may be the IBAN number.  YES  
D  Beneficiary Bank country   Using the country code tab, find the 2-letter code for the Country the suppliers bank is based in  YES  
E  Beneficiary Currency    Using the currency code tab, find the 3-letter code for the currency the supplier wishes to receive payment in.  YES  
 F  Intermediary bank name   Name of supplier’s correspondent bank.     NO – only If applicable  
G  Intermediary SWIFT code   SWIFT CODE of supplier’s correspondent bank.  NO – only If applicable  
H   Name of the beneficiary bank    Supplier’s Bank Name e.g., Barclays, Bank of America, Santander  YES  
  Beneficiary bank address line 1.   Supplier’s Bank address – number and street  YES  
J  Beneficiary bank address line 2.   Supplier Bank Address – town or village  NO – only If applicable  
K  Beneficiary’s Bank city  Supplier’s Bank address e.g., London, New York  YES  
L   Beneficiary’s Bank postal code.  Supplier Bank Address – Postcode or ZIP Code  NO – only If applicable 
M   Beneficiary’s Bank Province   Supplier Bank Address – Only required if country is US or Canada.  NO – only If applicable 
 N    Swift BIC address    For the Suppliers Bank.   YES  
O   Internal Message to Cambridge. Please leave this blank   Please leave this blank  
P   Beneficiary’s address line 1    Supplier Address – number and street  YES  
Q   Beneficiary’s address line 2   Supplier Address – town or village  NO – only If applicable 
R    Beneficiary’s City   Supplier Address e.g., London, New York  YES  
S    Beneficiary’s Postal Code/ Zip Code    Supplier Address – Postcode or ZIP Code  NO – only If applicable 
T  Beneficiaries phone number. Please leave this blank  Please leave this blank  
U   Beneficiary confirmation email Email address you wish to receive payment confirmation  YES  
V   Reference for the beneficiary.  Please leave this blank  Please leave this blank 
W   Beneficiary’s country of residence   Using the country code tab find the 2-letter code for the country of the supplier’s address  YES  
X    Beneficiary’s Province.    Supplier Address – Only required if country is US or Canada.  NO – only If applicable 
Y   Routing code for the beneficiary’s bank  Supplier’s Bank Routing or Sort Code with no dashes or spaces  NO – only If applicable 
Z    Payment Method  Please leave this blank  NO – Will be completed by Trust My Group  
AA    Beneficiary classification  Please leave this blank   NO – Will be completed by Trust My Group  
AB   Purpose of payment Please leave this blank   NO – Will be completed by Trust My Group   
AC   Supplier Name  Company name of the supplier  YES  
 AD    Supplier Website URL   URL link for the Supplier’s company website   YES  
AE    Supplier Business Category    Use the 2-letter supplier category code tab to classify the main type of business your supplier is operating (only one code can be supplied so pick their primary business)  YES  
AF Supplier Base Country    Using the country code tab find the 2-letter code for the country of the supplier’s address  YES  
AG   Supplier Legal Name   As per the supplier’s company registration or formation document  YES  
AH   Supplier Company Registration Number   Usually located on their website or invoice or supplier’s company registration or formation document  YES  
AI   When does your Supplier require their payments sending to their preapproved bank details.   Please enter only 1 of the following:  Bi-Weekly Weekly Monthly  YES  
AJ Supplier Account Type (when funds are to be released to the supplier) Please enter only 1 of the following:  

Protected Processing  
Trust   
Trust – X    


Please Note:  

Protected Processing is only allowed if your processing channel is protected processing, and funds will be instantly released to your supplier 


Trust Funds will be released after date of departure 

Trust – X Funds will be released X days prior to date of departure.    

YES 
AK Trust – X Days  If you have selected Trust – X, please enter the number of days before departure date that you wish the supplier funds to be released  NO – only If applicable  

How can I provide new or amended details for my supplier / affiliate? 

Complete this form Update an existing supplier’s details and select the option “Update  

Existing Supplier Details” 

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