Xander Pay is a leading hotel payments platform designed to streamline and secure B2B settlements between travel agents and hotels. In a complex marketplace where late payments, insolvency risks and limited credit terms often disrupt commercial relationships, Xander Pay required a scalable solution to enable trusted, protected payments that benefit both agents and accommodation providers.
In partnership with TMU Management, a specialist MGA underwriting financial failure and payment protection products for the travel sector, Xander Pay has integrated insurance-backed payment protection directly into its payment infrastructure. This collaboration ensures that agent settlements processed through Xander Pay are safeguarded—protecting hotels against agent default, while enabling agents to access improved credit and liquidity terms. The outcome is a payment ecosystem that merges digital efficiency with insurance-grade financial protection, positioning Xander Pay as a differentiated and compliant provider within the global travel network.
By integrating with multiple booking engines and travel distributors, Xander Pay assists partners in automating payments, managing commissions and mitigating fraud or credit exposure. The company's mission is to simplify travel supply chain payments by fostering trust, speed and efficiency in every transaction. With an expanding international presence, Xander Pay supports both independent properties and major hotel chains, fulfilling their needs for prompt, secure settlements and reliable counterparties.
Settlements between travel agents and hotels frequently involve significant financial risk and administrative inefficiency. Hotels are often compelled to extend credit to agents while awaiting post-departure settlements, exposing themselves to potential non-payment should an agent become insolvent. On the other hand, agents are hesitant to prepay substantial amounts, particularly in cross-border contexts, without assurances regarding supplier performance. Conventional solutions—including trust accounts, letters of credit, or manual reconciliation—offer some measure of protection but tend to be cumbersome, costly and lack scalability. Newer account-to-account payment models, although cost-effective, provide limited inherent protection and require additional safeguards for both parties.
Xander Pay sought to distinguish its platform by embedding payment protection within the settlement flow. The objective was to establish a regulated insurance framework to secure both sides of each transaction, instilling confidence in receivables for hotels while alleviating agents' collateral or guarantee burdens.
Through its partnership with TMU Management, Xander Pay implemented TMU's Travel Distribution Insurance framework—an insurance-backed protection mechanism tailored for B2B travel payments. When agents remit payments to hotels via Xander Pay, each transaction benefits from automatic coverage under TMU's underwriting protocols. In the event of agent insolvency prior to settlement, the insurer intervenes to ensure hotels receive the contracted payments. This model also enhances liquidity flexibility for the platform, supporting broader engagement with agents and hotels.
Key components include:
The integration proceeded in several phases:
Challenges included reconciling insurance event definitions with complex settlement workflows and ensuring embedded insurance did not impede payment timelines. These issues were addressed through collaborative data engineering and underwriting workshops.
The partnership fundamentally enhanced the approach to financial risk management within Xander Pay's network. Hotels now benefit from assured receivables, allowing them to broaden distribution without concerns over default. Agents enjoy greater credit flexibility and can transact confidently across diverse markets.
Key achievements include:
By integrating payment technology with regulated insurance, Xander Pay and TMU have established a resilient and future-oriented model for travel settlements, emphasising trust, transparency and speed.
"Working with TMU Management has allowed us to embed genuine trust within our payments network. Through insurance-backed protection, we assure hotels of secure payments and provide agents with greater efficiency and flexibility. This represents a transformative advance in the way hotel payments are managed."
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